Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified if there is a significant delay.
Shipping Times
Estimated delivery times are as follows:
- United States: 5–10 business days
- Canada: 5–10 business days
- United Kingdom: 5–10 business days
- Europe: 5–12 business days
- Australia & New Zealand: 6–12 business days
- Rest of the World: 7–15 business days
Please note that these delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout. From time to time, CLOSERNOIR may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).
Delays
Delivery times may be affected by customs inspections, weather conditions, carrier delays, public holidays, or other circumstances beyond our control.
CLOSERNOIR is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect or incomplete address is provided, CLOSERNOIR is not responsible for packages that are delayed, lost, or returned.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:
info@closernoir.com
We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Contact
If you have any questions regarding shipping, please contact us:
CLOSERNOIR
Email: info@closernoir.com